Help, guides & downloads
Set up your C1, get the most from it, and grab the apps, firmware and desktop software you need — all in one place.
Guides & articles
Step-by-step help for setup, connectivity and everyday use. New articles are added regularly.
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Downloads
Manuals, firmware and the apps that run the C1. Always update firmware from a stable connection.
C1 Quick-start guide
Unboxing, mounting and first pairing. Printed copy included in the box.
Download PDFC1 firmware update
Newest stable firmware for the C1. Check your current version in iCSee first.
iCSee app
The free mobile app for live view, playback and alerts. Developed by a third party.
App StoreXMeye for PC
Video-management software for viewing and recording the C1 on a computer.
Get XMeye for PCONVIF-S compatibility matrix
The C1 is an ONVIF-S (Profile S) device. This is how it behaves with common third-party recorders and video-management software over ONVIF.
| Software / recorder | Platform | Live view | PTZ control | Recording | Playback | Two-way audio |
|---|---|---|---|---|---|---|
| iCSee | iOS / Android | Yes | Yes | Yes | Yes | Yes |
| XMeye | iOS / Android / PC | Yes | Yes | Yes | Yes | Yes |
| XMeye for PC | Windows / Mac | Yes | Yes | Yes | Yes | — |
| BlueIris | Windows | Yes | Yes | Yes | Yes | — |
| SecuritySpy | macOS | Yes | Yes | Yes | Yes | — |
| ONVIF Device Manager | Windows | Yes | Yes | — | — | — |
| Generic ONVIF-S NVR | Standalone | Yes | Yes | Yes | Yes | Varies |
ONVIF Profile S covers live streaming, PTZ and configuration. Feature availability depends on the third-party software's ONVIF implementation and may change with app updates. For app-specific issues, contact the relevant software developer.
Before you write to us
The four things we are asked most. More answers are on the FAQ page.
The camera won't join my Wi-Fi
The C1 uses 2.4 GHz Wi-Fi only. Keep your phone on the 2.4 GHz network while pairing and check the password has no trailing space. If it still fails, hold the reset button for 10 seconds and pair again.
How do I reset the camera?
Hold the reset button next to the microSD slot for 10 seconds until the camera restarts, then add it again in iCSee.
Playback says there are no recordings
Format the microSD card in the app (Settings → Storage) and check that recording is set to continuous or motion. Cards up to 128 GB are supported.
Alerts arrive late, or not at all
Allow notifications for iCSee in your phone's settings and, on Android, exclude it from battery optimisation. Alerts also depend on the camera's own internet connection.
Still stuck?
Our UK team can help with setup, warranty and returns. We usually reply within one working day.
Contact support